If you have had an issue with a Dark Emerald Key recently, such as your suffix being removed or winning an item you already have, you can make a request to get a refund key here. Please note that if you lost your donator tag suffix you can right-click the sign at your rank's /warp. If you won a rank from a Dark Emerald Crate, you will not be able to use these signs or be able to submit a request here for a replacement until you have purchased the rank from our store. 1.) IGN: 2.) Describe what happened: 3.) Date/time that this happened: We will get back to you ASAP!